Lesson Learnt

Privacy Policy

Introduction

At Lesson Learnt we are committed to protecting the privacy and security of your personal data. This privacy policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

We are Lesson Learnt, a UK-based provider of training services. Our registered address is 16 Kingsgate Drive, Ipswich, IP4 4DL. If you have any questions about this policy, you can contact us at:

Email: info@lessonlearnt.co.uk

Phone: 07936 697322

What Information We Collect

We may collect and process the following categories of personal data:

1. Personal Information

  • Name

  • Date of birth

  • Contact details (address, email, phone number)

2. Employment and Education Details

  • Current employer

  • Job title

  • Qualifications

3. Payment Information

  • Billing address

  • Bank account or payment card details (processed securely via third-party payment providers)

4. Course Information

  • Training courses attended

  • Certifications earned

5. Technical Information

  • IP address

  • Browser type and version

  • Information collected through cookies (see our [Cookie Policy])                                                                                                                                                                                            

How We Collect Your Data

We collect personal data in the following ways:

Direct interactions: When you fill out forms, contact us, or register for a course.

Third-party sources: Employers, partners, or public databases.

Automated technologies: Cookies and other tracking technologies on our website.

How We Use Your Data

  • We use your personal data for the following purposes:

  • To Provide Training Services

  • Registering you for courses

  • Communicating with you about your training

  • To Process Payments

  • Managing course fees and refunds

  • To Improve Our Services

  • Conducting surveys and feedback

  • Analysing usage of our website

  • To Comply with Legal Obligations

  • Record-keeping for tax and regulatory purposes

  • Marketing Communications

  • Sending promotional materials if you have opted in to receive them. You can withdraw consent at any time.

Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: To provide the services you have requested.

Legal obligation: To comply with applicable laws and regulations.

Legitimate interests: To improve our services and communicate with you effectively.

Consent: For optional marketing communications.

Data Sharing

We may share your personal data with:

Service providers: For payment processing, IT support, and course delivery.

Regulatory bodies: To meet compliance requirements.

Employers: When courses are booked on your behalf by your employer.

We will not sell or rent your data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Access: Request a copy of your data.

Rectification: Correct any inaccuracies in your data.

Erasure: Request deletion of your data, subject to legal obligations.

Restriction: Limit how we process your data.

Portability: Receive your data in a structured, machine-readable format.

Objection: Object to processing based on legitimate interests or direct marketing.

Withdraw Consent: Withdraw consent for marketing at any time.

To exercise your rights, contact us at info@lessonlearnt.co.uk

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

International Data Transfers

If we transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Complaints

If you have concerns about how we handle your data, you can contact us at info@lessonlearnt.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

Phone: 0303 123 1113

Effective Date: 03-12-24