Our Quality Audit is a systematic, independent review and assessment of an organisation's processes, products, or systems to ensure they meet established quality standards, regulatory requirements, and operational objectives. The goal of a quality audit is to identify areas of improvement, ensure compliance, and maintain or enhance overall quality.

Typically conducted on-site during regular business operations, our quality audit also includes elements such as mystery shopping and research into the local market.

The resulting report provides a comprehensive assessment of operational efficiency, potential risks, and alignment with brand standards. It also offers independent insights into the organisation’s front-line performance and includes actionable recommendations to address identified issues and replicate best practices across the business.

The audit process can be tailored to incorporate specific brand or operational elements, with any additional or modified criteria agreed upon in advance.

Conducted over a single day, the audit is followed by a detailed report delivered within one week, providing timely and practical feedback to drive continuous improvement.

The audit would be carried out by our founder, Ross Halliday. With 14 years of expertise in the Purpose-Built Student Accommodation (PBSA) sector, Ross has worked with market-leading operators to deliver exceptional results. He now brings this wealth of experience to the wider residential sectors, applying his proven skills in operational excellence, property management, and tenant engagement to drive success across diverse residential portfolios.

For more details and a personalised quote, please contact us today!